BoxWorks Customer Support consists of two levels of support, the Support Engineer and Developer Support.

The Customer Service Support Engineer is the primary contact for clients seeking support. The Support Engineer can resolve most issues related to product usage or data problems. They are responsible for in depth research and analysis of software or database issues, devising workarounds, coordinating additional resources in identifying resolution or implementing enhancements.

Developer Support provides a high level of expertise and support in the expert analysis of BoxWorks applications software, database, OS, device interface issues.