Support FAQs
Current | Archive

Frequently Asked Questions about BoxWorks Technologies, Inc. Product Software Support


What are your expectations from the client in terms of support?

BoxWorks recommends that each client have their in-house experts and system administrator attend BoxWorks’ training course.

At a minimum, we require clients to provide us with dial up capability to help diagnose problems. BoxWorks also recommends that each client maintain a QA (test) environment separate from their production environment.